Returns Policy

RETURNS POLICY:

Returns are accepted within 14 Days of Purchase and Receipt if the Unit is still in the UNOPENED Shipping Boxes and deemed defective, otherwise ALL SALES ARE FINAL.

This air conditioner with heating pump unit is warranted by Traiden Air to be free from defects in materials and workmanship under normal use and maintenance as described below:

  1. All Warranty begins on the date of installation. If date of installation cannot be verified, then warranty begins the date of purchase.
  2. All Warranties apply to:
  3. To the original registered owner.
  4. The COMPRESSOR is warrantied for a period of EIGHT (8) YEARS*.
  5. All remaining parts are warranted for a period of TWO (2) YEARS.

This warranty applies only if:

  1. The product is installed in an owner-occupied, single-family residence.
  2. The product remains in the original installation location.
  3. The product is installed by contractors who are licensed HVAC professionals and in compliance with all local and state laws.
  4. The product is installed, maintained, and used in accordance with the manufacturer’s recommendations as outlined in the Installation and Use & Care manuals.

If a product is installed in a newly constructed home, the installation date is assumed to be the date of purchase.

Refund Policy

REFUNDS ON DEFECTIVE PRODUCTS: Refunds will be issued once the Unit is determined to be a Manufacturers Defect for Replacement Purposes. Customers will be issued a Refund for the Purchase Amount of the Unit Only. Shipping Charges are Non-Refundable.

Need help?

Contact us at sales@aircosupplywarehouse.com for questions related to returns. Please contact the manufacturer for warranty issues.